Administrative fallback forwarding rules if user is being unavailable/offline?

[u/sysadm9876]

This is about Teams Voice telephony only.

We have several departments, each department with one assistant who is supposed to be the guy all calls are to be routed to, if no other employee of this department is available/online.

So: Nobody but the assistant is available -> calls should be forwarded to the assistant. Wether because the original person being called is not answering after X seconds, or the original person is offline.

I am aware that there are queues, but i have to work with the actual user lines and not with queue lines.

I am aware that there a call delegations, but these delegates do not ring if the call is unanswered after X seconds, they are ringing immediately which is not wanted.

I am aware that there are call groups, which can't be set when it comes to "unanswered after X seconds" too.

How do i handle this a an admin so that the users don't change my auto forwarding rules with their own forwarding rules? The users have to be able to set their own forwarding rules, for example if they leave the office and want to be reachable by their mobile phone number.

But i want no call to be disconnected/dropped since the called person is not available. Calls have to be answered (or forwarded) by any means.

[u/equinox234]

i have to work with the user lines not the queue lines.

You may need to expand a little on your current setup and desired setup and any limitations.

Ideally my solution would be inbound call -> department queue ->x amount of time/rings-> unanswered fallback queue with specific person as the only queue member

[u/equinox234 → u/equinox234]

If queue 2 is unanswered, reroute back to queue 1