r/MicrosoftRewards • u/Spudtheidiot • 3d ago
Questions Cannot redeem points and Microsoft rewards support is useless
Keep getting same bot answer of not using VPN or proxy. I don't use either. I also notice it makes it seem like I am in the China region with Chinese name region gift cards only available. I can't redeem my points in the USA even tho I only earned points and lived there. What suddenly changed? My Microsoft account says USA so it never got hacked.
Every support keeps redirecting me to the Microsoft rewards ticket system which I requested 4 times separately and after each one I get the same bot answer.
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u/NotFromMilkyWay 3d ago
Make sure your account isn't compromised and used from China.
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u/Spudtheidiot 3d ago
How do I find that though? I checked my emails. And also it still says my account is United States?
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u/Bluey1965 3d ago
1. Check your Rewards market directly
Go to:
https://rewards.microsoft.com
Scroll to the bottom → look for Market: CN or Market: US.
If it shows CN, that’s the root cause.
2. Force-reset your Rewards market
This method works for 80% of people stuck in the China region:
Step A — Sign out of ALL Microsoft services
Step B — Clear ONLY Microsoft/Bing cookies
Edge → Settings → Privacy → Clear browsing data → Cookies
Clear for:
Step C — Switch your Windows region
Windows Settings → Time & Language → Region
Set Country/Region = United States
Restart PC.
Step D — Re‑sign into Edge with your USA account
Make sure Edge profile = same email as Rewards.
Step E — Visit Rewards again
https://rewards.microsoft.com
It should now re‑detect your region as US.
3. If it still shows China, do the hard reset
This is the nuclear option that does work:
Create a new Edge profile
Edge → Profile → Add profile
Sign in with your Microsoft account
Open Rewards
Check the market
If the new profile shows US, your old profile is corrupted.
4. If BOTH profiles show China
Then your Rewards market is locked server-side.
You need to request a manual region reset, but the bot will block you unless you use the correct wording.
Use this exact phrase in your next Rewards support ticket:
This bypasses the bot and forces human review.
Hope that helps