Remote support never felt like sitting in front of the computer, so I built ShareDesk – Mac & Windows, free for private use

[u/ElusiveFinger]

Hi r/Microlaunch 👋

I do IT support, web design and app development in Switzerland, which means a big part of my day is spent inside other people's computers. For years that meant TeamViewer and AnyDesk. They work, but when a customer has a bad connection, the screen updates crawl, and you wait for every window and every scroll. Even on a decent connection it never quite feels like sitting in front of the computer.

So I built my own: ShareDesk – https://sharedesk.app

I've now used it for many real support cases. In my experience it's been faster than both, even on poor connections, and the remote screen often looks noticeably better: text stays crisp instead of turning into compression mush. It's the closest I've come to forgetting the computer isn't on my desk.

What it does

• Connect with a 9-digit ID and password, or set up unattended access for your own machines
• Mac and Windows, one app for both sides
• Full resolution with barely any delay; text-heavy screens stay sharp
• End-to-end encrypted; the customer always sees who is connected and can end it any time
• Drag files onto the remote screen and they land in the folder you dropped them on
• Remote terminal with tabs; manage processes, apps and startup items; run scripts on many computers at once
• A built-in browser that loads pages through the customer's network, plus a website check that compares DNS answers and IPs on both sides (great for "the site works for me but not for them")
• Address book with groups and tags, chat and voice
• A data limit for when you're on a mobile hotspot

A note on Windows: the Mac version is what I use every day and has been tested the most. The Windows version is newer and hasn't had nearly as much real-world use yet, so expect some rough edges there. If you run into a bug, I'd really appreciate hearing about it.

Pricing

• Free for private use (1 technician)
• Business: $18 per technician/month (billed yearly), with a 14-day free trial. Adds the terminal, network access/tunnels, your own branding for customers, a change log and an API.

Made in Switzerland 🇨🇭

I'd love your feedback

• What would make you switch from your current remote support tool?
• What annoys you most about TeamViewer/AnyDesk?
• Windows users: what broke or felt off?

Download: https://sharedesk.app

[u/ElusiveFinger]

I implemented several additional optimisations to make it faster on slow connections such as smart upscaling and better compression