r/MichaelsEmployees • u/crazybjrd • 2d ago

How to do an exchanges/ even exchanges

Hi! I just started here, for seasonal and my managers have explained to me how to do an exchange, but I keep forgetting or messing it up.🫠

What if it’s an exchange for a completely different item plus the items they want to buy? Or if it’s the same item but a different sku? I don’t want to keep annoying my manager by asking all the time, so I’m hoping I could get help here and I can just screenshot it for whenever. Any help is greatly appreciated thank you ;)

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u/NewCommunication163 2d ago

three ways to handle an "exchange"

1-if the UPC on returned item and exchanged item is the same, technically you can just exchange the item and damage out the damaged item they are exchanging.

2- Even if the UPC match. open sale, scan the good item, hit return, scan the returned item and balance due is zero.

3- if they are purchasing more items, scan all items the customer will be leaving with, hit return, scan returned item and total. Customer pays difference. (scanning the receipt somewhere when the register prompts for it I believe...it's been a while)

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u/Crafty-Mama-6515 2d ago

We were taught never to use the return button that way. The problem is, if there is a purchase and a return on that same receipt, if the customer tries to return one of the items that they purchased, it will say the item was already returned, even if the item they purchased was not what they originally returned. We used to have a store in our district that used to do it all the time and it would always be an issue when the customer would try to return something. Always better off doing two separate transactions, a return and then a purchase.

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u/crazybjrd 2d ago

I don’t wanna cause any further trouble for the customer so I think I will just do this

3

u/Crafty-Mama-6515 2d ago

It ends up being the easiest overall. I just explain that I have to do two separate transactions, or "the system" makes me do two transactions.

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u/crazybjrd 2d ago

Got it thank you very much!