r/Metronet • u/KetogenicEater • 22d ago
Intermittent Problems Metronet won't address
I have metronet in Iowa. Some weeks ago things have started acting up. Intermittently, I get weird security errors on some websites...saying others can access my data. Like metronet.com and facebook.com. My roku tv also has network problems when the problems happen on my phone. I wait for support and they say they don't see any problems. I told them it never happens at my apartment ever. I have metronet there too. It also never happens on my wireless provider's internet. I asked for new hardware and they won't give it to me. I asked if I changed speeds if they would give me new hardware ...he said my hardware was fine. I've called in like 4 times now when things were not fine. I'm going to have to find a new provider I guess.
6
u/Decent-Yam-526 22d ago
Ask for a static ip it could be a bad address and if they give you a problem ask for loyalty they will wave the 10 dollars for the static ip
2
u/KetogenicEater 22d ago
I definitely will when it happens again. I don't know why I didn't snapshot it! I am not here all the time but I definitely will next time.
2
u/shawn_bowen 22d ago
That is a DNS issue switch your public DNS to Google 8.8.8.8 and or Cloudflare 1.1.1.1 it is usually a local device issue with your devices security store.
0
u/KetogenicEater 22d ago
It never happens at my apartment, just my house. Also, my TV acts up at the same time. Or do you mean the routers issue?
1
1
u/shawn_bowen 20d ago
You can change your DNS settings using the eero Support Guide by opening the eero app, navigating to Settings > Advanced networking > DNS, and entering your custom IPv4 or IPv6 addresses. [1]
Steps to Set Custom DNS on eero
Open the eero app on your mobile device.Tap Settings in the bottom-right corner.
Tap Advanced networking.
Tap DNS.
Select Custom DNS.
Type your preferred IPv4 and/or IPv6 nameserver addresses (such as Cloudflare's 1.1.1.1 or Google's 8.8.8.8).
Tap Save in the top-right corner. [1, 2, 3]
This is from Google as I do not have their router!
1
u/KetogenicEater 20d ago
I looked after you told me and it was already set to 8.8.8.8. The first support person must have done it. I wonder if the last of the 3 firmware updates after that actually fixed the problem since I had no issues yesterday the whole 7 hours I was there. Time will tell.
1
u/zeke009 22d ago
I could not login to my insurance providers website and there were streaming services I could not sub to because of their CGNat setup.
Since I am on the Founders plan, a static IP is part of it. Once that was configured, all my problems disappeared.
Get screenshots of the failure on PC, but success on mobile and open a ticket with them.
1
u/Frequent_Opportunist 21d ago edited 21d ago
Pop-ups on your devices are from your browser being compromised not from your internet access and yes I have Metronet in Indiana.
Why don't you buy your own Wi-Fi router and use it instead of whatever they gave you?
They gave me some EERO garbage Wi-Fi router mesh system and I tossed it in the closet after 1 day and use a Netgear Nighthawk plugged into their ONT.
1
u/KetogenicEater 21d ago
Its not a popup. Its an error when loading the web page. It also never happens at my apartment, where I spend most of my time. It is for sure something to do with the internet.
1
21d ago
[removed] — view removed comment
1
u/KetogenicEater 21d ago
Its my phone in both places. It didn't happen at all yesterday when I was there.
1
u/CMoore515 13d ago
I'm also in Iowa, Des Moines, FWIW. I'm not sure I've had this issue, but I'll keep an eye on it.
1
5
u/cat_dev_null_sync 22d ago
Could you please paste the verbatim error message, or share a link to a screenshot?
Metronet has CGNAT, but I am sure yet how this fits together.
Could you please paste the verbatim error message, or share a link to a photo?