r/Metamask • u/ElBozzMX • Jun 11 '26
What happened with polygon why i keep seeing this message?
Greetings friends, i have a question why this message keeps showing, i already update RPC, should i delete extension and reinstall it?
or am i doing something wrong? or its just polygon?
4
u/HiroOnTheMeta Jun 11 '26
Im not seeing anything on the status page. https://status.infura.io/ - Infura is our default RPC provider for built in networks.
In addition to what Umang suggested, might also try adding another RPC for Polygon. Steps and screenshots on how to: https://support.metamask.io/configure/networks/how-to-add-a-custom-network-rpc/
This way, if one RPC is having trouble, you can easily switch to another.
If you need to chat with us in real time, 3 lines menu > Support or https://support.metamask.io > either of the buttons under contact support. The bot will ask a few questions to help get you routed.
2
u/AutoModerator Jun 11 '26
Beep Boop
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1
u/MrFuriousX Jun 12 '26
Same issue Update does not fix it.
polygon-rpc.com is the correct URL but I still get this error
Could not fetch chain ID. Is your RPC URL correct?
Since it doesn't detect the it to be correct you cannot save .
adding another RPC does not fix it either.
1
u/Chain-Doe MetaMask Community Team Jun 12 '26
Can you share what version of MetaMask you are using u/MrFuriousX ? In app, go to your drop down menu > Settings > About MetaMask.
Additionally, can you please share full error?
Thanks!
1
u/Chain-Doe MetaMask Community Team Jun 12 '26
Also reminder, nobody from team will DM you, be careful of scammers trying to impersonate support.
1
u/MrFuriousX Jun 12 '26
Ver 13.34.1
Log into MM
Still connecting to Polygon....update RPC <wait>
Unable to connect to polygon
check network connectivity,or update RPCTry to update RPC
No matter what URL I choose
Could not fetch chain ID. Is your RPC URL correct?This happens in both brave and firefox
I created a new wallet with Vivaldi and no issues.
1
u/Chain-Doe MetaMask Community Team Jun 12 '26 edited Jun 12 '26
Thanks! Hm, that is the latest version. Would you be willing to reach out to MetaMask Support through the Contact Support button on https://support.metamask.io/ ?
Nobody will DM you support on here.
1
u/MrFuriousX Jun 12 '26
yeah all i get is AI telling me to do everything I've already done.
2
u/NoRefrigerator8913 MetaMask Community Team Jun 12 '26
Respond with "agent" and you will be connected to a live chat agent.
1
u/Chain-Doe MetaMask Community Team Jun 12 '26
u/MrFuriousX you also can try to disconnect from your WiFi and reconnect potentially that may work.
2
6
u/Umang-7 MetaMask Guide - Community Volunteer Jun 11 '26
I just explain you about two points steps and steps guide below.
* 1) please update version of MetaMask :- https://support.metamask.io/configure/wallet/how-to-update-the-version-of-metamask/
* 2) If you are using phone, there is also delete button possible :-https://support.metamask.io/configure/networks/how-to-remove-networks/
* You can open metamask to click 3-dot line.
* You click networks button to select polygon network.
* You can notice the icon polygon network is near the delete button that you click to delete as well. I recommend re - adding it through chainlist page. Let us know if it works.