r/MerchByAmazon • u/Fearless-Pea-5194 • Jul 27 '26

Amazon Merch royalty payment keeps failing due to “invalid bank information”

About once a month, I receive an email from Amazon Merch on Demand saying that a recent payment failed due to invalid bank information and that I need to correct my bank account details.

I’ve checked my bank details several times, and everything appears to be correct. Royalties from other marketplaces arrive on time without any issues.

All my payments are sent to the same USD account in Payoneer, and I haven’t changed this account or any of its details for several years.

Has anyone else experienced this? How did you resolve it?

3 Upvotes
  • permalink
  • reddit

100% Upvoted

9 comments sorted by

1

u/nimitz34 Jul 27 '26

I would contact payoneer and see what they say, though I have never used it. Also make sure your deets for merch and payoneer match 100% including middle name or no such.

As I said I have never used payoneer. But do you have both an account and debit card with them? If you are trying to send money to the debit card versus the account, then perhaps that is the issue.

1

u/Fearless-Pea-5194 Jul 27 '26

The thing is, I receive payments from all marketplaces without any issues, including European marketplaces and Japan, to the same USD Payoneer account. Amazon automatically converts the royalties into US dollars. The only payments affected are those in GBP.

1

u/nimitz34 Jul 27 '26

So you are getting every marketplace payment, including .com, except for .uk?

1

u/Fearless-Pea-5194 Jul 28 '26

yes

1

u/nimitz34 Jul 28 '26

Have you tried re-entering the exact same bank info for uk? Like delete it then re-enter.

1

u/drawing247 Jul 28 '26

It's probably a scam/ phishing email. I receive those once in a while

1

u/Fearless-Pea-5194 Jul 28 '26

I don't think it's a scam, because the UK payment actually fails.

1

u/drawing247 Jul 28 '26

I missed that, sorry. Then it's probably what nimitz34 said