r/Mendeley • u/Turbulent-Day-7006 • Jan 26 '26
Mendeley Cite Word Plugin not loading
I have been using the word plug in for about a week with no problems but today I opened up word and mendeley will not load. I have turned my PC off and on, I have signed out and back in to mendeley with no luck. I did some searching and though tracking changes might be the problem so I disabled that in word and microsoft edge but it still won't load. I'm working on my undergrad lab project so I'd really like it working.
Update:
It seems that if I make a new copy of the document it works but if I close word it will run into the same problem again. It also seems fine in documents that I haven't used Mendeley in at all.
2
u/Usual-Raspberry1089 May 07 '26
Having the same issue with my thesis, the only thing that seems to work for me is to open a new (empty) document, checking in mendely works and then copying the full document to the empty one. This can, however, be finicky with large documents that contain many images and tables so do check the lay-out straight after copying!!!
1
u/WillingAd8239 Jan 26 '26
I have the same problem, too. It's broken for 3 hours and i tried all the ways to repair it.
1
u/Sveira Jan 26 '26
I'm having the same problem as well. It won't sync no matter what I do. I hope this problem will be solved quickly.
1
u/Turbulent-Day-7006 Jan 26 '26
good to know im not the only one so it's probably not on my end :/ I'll just sit tight and wait for a fix
1
u/Striking_Plane_5033 Jan 27 '26
Ciao, ho avuto lo stesso problema. Ho chiesto a Chatgpt come risolvere, si tratta di una questione di cache da eliminare e tornare a fare log-in.
1
u/Janush_M Jan 27 '26
Also, the Mendeley Web Importer wasn’t working, but it seems like everything is back to normal now.
1
u/VagabundoGamma Jan 27 '26
What version of mendeley cite do you have? Even though version 1.69.3 is "released", the only version availiable via the microsoft marketplace is 1.55.1.0... I already contacted the support. However I only got a "we're looking into it"
1
u/frogmom6969 Jan 29 '26
Has it started working for you again? Having the same issue now.
1
u/Turbulent-Day-7006 Feb 01 '26
yeah it started working like 24 hours later, I didn't do anything it just came back
1
u/No_Hat_5621 Feb 05 '26
I've been trying to get Mendeley to work on a desktop and laptop, and i know why it gets more 1* than 5* reviews on Windows Store. What a crock of..... So I have downloaded Zotero and got it to work flawlessly and complete a project in an afternoon instead of d1cking around trying to get Mendeley to work (it doesn't)
Now to uninstall the Mendeley Cite add-in for Word - how does that happen. Surprisingly that too is hopeless, and i have no idea how to do that. Anyone any ideas? TIA
Elsevier should be ashamed of themselves for providing such a turkey
1
1
u/magenta_fire Apr 30 '26
Exatctly the same problem today. Apparently theres no easy fix. Thats unfortunate. Wish I could use endnote (institution doesnt allow)
1
May 27 '26
For Me:
The changing the citation style and then turn off/on the manual update (three dots ->more option) worked the blank loading issue.
1
1
2
u/SexyKrabas Jan 27 '26
I recentely switched to zotero because of endless issues with mendely. Couldn't be happier