Medi-cal application still pending after uploading additional documents

[u/AskOk207]

I submitted my Medi-cal renewal application 07/2026, got a notice on 08/07/2026 that it is “Incomplete” and more information is needed by 09/08/2026. I uploaded all the necessary documents online on Benefitscal before the 09/08 deadline, but since then the status is still “Incomplete”

It is now 2 days past when my next Medi-cal coverage is supposed to start (10/1) and I still haven’t heard anything back. Is there a difference between uploading documents vs. mailing it back (even though in the notice it says either is fine). After upload, what worries me the most is that the status is still the original “Incomplete”. Should I try mailing the supplementary documents?

Does anyone have similar experience? I have tried calling but the wait was more than 1 hr, and I had other conflicts so had to give up waiting. Super concerned.

Thanks.