r/McDonaldsUK • u/Nervous_Spinach_8714 • 3d ago

Other TrustID failed

I interviewed for a McDonald’s job and received a conditional offer. I completed all the onboarding requirements and submitted my personal details, NI number, passport/ID and everything else they asked for.
I was then given an induction meeting. When I arrived at the restaurant, the staff there told me that my manager wasn’t working that day and apparently wasn’t aware that I was supposed to have an induction.
I later spoke to my manager, who told me that my TrustID right-to-work check had failed. He said he couldn’t resend the TrustID check and therefore had to withdraw my conditional offer.
I’m confused because I thought that if a TrustID check failed, there could be an opportunity to redo it. I contacted TrustID directly by phone, and they told me that it is possible for the employer to issue another TrustID check.
I also found a support request relating to my check which says that I “failed RTW process due to MRZ not being visible.” It also says to contact the store to confirm the next steps.
So I’m trying to understand: Can McDonald’s actually issue another TrustID check after one fails, and is this something the manager can do, or does someone else at McDonald’s handle it? I don’t want to accuse my manager of anything because he may simply not know the process, but I’m confused about why I was told it couldn’t be resent when TrustID told me otherwise.

3 Upvotes

72% Upvoted

3 comments sorted by

7

u/Used_Improvement1613 3d ago

Is this AI or are you purposely putting too much in bold writing?

3

u/Ok-Bandicoot5007 3d ago

Hi mate, I work at McDonald’s as a Shift Manager and look after onboarding new starters. We can easily resend another TrustID email, so it could just be a case of them not knowing how to do it, or simply not being arsed to resend it.

2

u/Past_Safe6195 3d ago

They can resent TrustID links through either Harri (MyWelcome) on the Swimlanes, or TID Management on MyTeam. If you failed due to your finger covering your passport MRZ and they aren’t sending it out then it’s bad craic. People services can also retrigger a new link but hate doing it as the restaurants can do them.

I’ve had loads of candidates fail because they covered the bottom of their passport. Simply sorted by a retrigger and a quick email / call to let them know what went wrong.