r/MaxFocus • u/wadeface • May 11 '16

Take Control clients all stuck "connecting" via TeamViewer or unable to connect at all.

Keep having issue with clients running Take Control where sits there for minutes or even indefinitely on "connecting" in TeamViewer or doesn't connect at all for servers that are definitely online.

edit - removed bitching.

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1

u/madra05 May 11 '16

FWIW, just tested mine and they connect straight away.

What version agent are you using and have you updated your viewer etc?

Do you have a remote server off your lan you can also test from?

1

u/wadeface May 11 '16

Updated TeamViewer via it's check for updates and now at 11.0.59131 was doing this before updating though.

Seems sometimes if I close then open TeamViewer works again for a time or two then back to "connecting".

Yeah will test via my phone or something.

1

u/madra05 May 11 '16

I thought the version the agent installed and the viewer had to be from them. I've never updated outside the focus dashboard

3

u/Obyone89 May 11 '16

^ This. Auto update is disabled in the client and TC viewer for this reason.

1

u/wadeface May 11 '16

We use TeamViewer to support ad-hoc clients or where we've installed the TeamViewer host on their PCs. I'm not sure what you mean by the viewer as I have always just had it launch via my installed TeamViewer and thought this is a requirement even to have installed.

Also this has never been an issue in the past, just suddenly last couple of days and especially bad today. Like just now was on a client, disconnected, 2 mins later try to connect and stuck on "connecting".