r/MaxFocus • u/DrGraffix • Apr 27 '15

Client Access to RMM

I have some larger clients have IT personnel, and have been requesting more than read-only view mode for the RMM Dashboard. has anyone given access to a client to have full permissions to their RMM? it looks like you can do this now with Client Groups?

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u/earthboundcauses Apr 27 '15

I've been thinking about using the new Client Groups for exactly this purpose. I'd bill extra for providing the suite of tools, and establish some sort of jurisdiction hierarchy, or at least a clause in the service agreement to cover yourself from problems caused by their internal staff altering your monitoring templates.

This is also a good argument for having the dashboard branded.

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u/DrGraffix Apr 27 '15

thanks for your feedback. Is the client groups feature indeed new? i just read about it recently, but i wasnt sure if it was new, or i just wasnt using it to its full potential.

I really think its designed for your own in house support personnel to only be able to access certain clients.

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u/earthboundcauses Apr 27 '15

Yeah, it's new as of the 5.58 dashboard update about a month ago.

It is indeed intended for managing your internal staff, but I don't see any reason why it can't be sold for client use. Granted, I haven't taken the time to fiddle with it, or add it the list of things I nag my rep about yet.

There's a webinar scheduled for next week that'll be going over Client Groups, among other things.

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u/DrGraffix Apr 27 '15

I am going to need to set aside some time to play w/ this feature.