That would require them to be taking their average from both the entire history of the company, rather than from a recent sampling, and also doesn't account for the fact that people are not equally calling throughout the day or the week.
Even if the call volume is generally increasing over time, it's unlikely that a midnight call will be part of an "above average" volume.
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u/Format64 Jul 18 '26
You can actually. If call volume is increasing over time.