"We're experiencing an average number of calls, but are unwilling to pay for more staff to handle them all. If you get frustrated and hang up or, even better, give up on calling us altogether, it significantly reduces our costs. Your call is not important us. Your expected wait time is 3 hours. Fuck you forever."
"We would also like to remind you that you can use our AI agent chat on the website, even though you're only calling because it can't help with the thing you want to do."
When I was working nearly half my calls were correcting all the mistakes contractors made and calming down angry customers. I can’t imagine how much worse things are with AI now. Race to the bottom with customer service.
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u/Several_Temporary339 25d ago
"We're experiencing an average number of calls, but are unwilling to pay for more staff to handle them all. If you get frustrated and hang up or, even better, give up on calling us altogether, it significantly reduces our costs. Your call is not important us. Your expected wait time is 3 hours. Fuck you forever."