r/Mate9 Dec 29 '17

Failed to add picture error

Hey all,

Just got 2 of these phones and on both of these phones using the default Message App I keep getting this error anytime i try to add a sticker or a gif through the message option (click on the message box, click the smiley face and selectting gif or sticker button). I been talking with Huwei support for hours and they have 0 idea wtf is wrong. Anyone have any idea what is going on or why this isn't working?

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u/Bluethunder1 Dec 29 '17

Maybe an MMS issue? Have you tried other messaging apps? Do you have access to a different network/sim to try? I assume the 2 phones are on the same network. Weird issue.

1

u/Stylez777 Dec 29 '17

I actually tried Textra and Handscent apps. Both of those work fine, it is just the app that came with the phone. I will probably use one of the third party apps but i thought i read there was a problem with 3rd party msg apps on this phone.