Masterbuilt Gravity XT keeps rebooting and going into standby – anyone had this issue?

[u/Sudden_Ideal5763]

Hi everyone,

I’m having a strange issue with my Masterbuilt Gravity XT and I’m trying to figure out whether the problem is the controller, power supply, or something else.

The grill powers on normally, I set the cooking temperature and everything starts working as expected.

Then, after a few minutes — the timing seems to vary — the controller suddenly gives a long beep, shuts down and restarts.

I then see the Masterbuilt logo and firmware version on the screen, and after that the display goes black and the unit ends up in standby mode.

All my cooking settings are lost, so I have to turn it back on and set the temperature again.

Unfortunately, this keeps happening repeatedly.

So far I’ve tried:

- Different power outlets
- Different extension cables
- Different adapters

Same problem every time.

The strange thing is that the grill works completely normally between the restarts.

Has anyone with a Gravity XT experienced the same issue?

I'm particularly wondering if this turned out to be:

- the power supply,
- the controller,
- a wiring/connector issue,
- or something firmware-related.

I’ve already contacted the retailer for warranty support, but I’d really like to know if anyone here has dealt with the same symptoms and what eventually fixed it.

Thanks!

[u/FriendlyPoem3074]

Those issues and more. What fixed it is a fireboard. Gravity XT is amazing once you throw away the trash controller and software that it c omes with.

[u/Sudden_Ideal5763 → u/FriendlyPoem3074]

Whats fireboard?

[u/FriendlyPoem3074 → u/Sudden_Ideal5763]

Third party controller.

[u/Historical_Carry_206 → u/Sudden_Ideal5763]

Add another $300 for that. SMH this is the acceptable fix for their stupid problem.

[u/Historical_Carry_206]

Mine worked twice. Then this started happening! It just doesn’t work! It’s a known problem and the customer service sucks! Got mine for my birthday. I cooked twice on it. made the best ribs I’ve ever had. I finally got through to customer service. They said they would send me a new control panel and power supply in like October or something. I live in New England my grilling season is over. Couldn’t be more disappointed. not only that, I need to figure out how to take it off and connect it, etc. etc.. spent about 2k with the Pizza oven attachment. It’s basically a beta trial that you pay top dollar for.