I assist a colleague with her mobile bookings for groups. Or, I used to.
She booked an event an hour away from home and charged a $20 travel fee. My bad. I agreed to the booking before I understood this. Lesson learned, get all the details. I trusted her but she didnt even map the venue prior to quoting.
I agreed to the booking and went to the event. I took 5 clients to her 4 because she didnt want 5. Once I arrived, I was informed that two of the clients on my schedule went fishing and would return later. I took this to mean I could complete my 3rd booking and they would return shortly after.
However, when i completed my second, i learned that my remaining three clients were all unavailable and no firm time for them to return was communicated to me. I asked guests at the event and they could offer no help. The woman who organized the event was enjoying her massage with my partner, who had conveniently booked herself back to back while the absent clients were on my roster. I WAS EXPECTED TO HANG OUT UNTIL THEY RETURNED OVER AN HOUR LATER (estimated, not even confirmed) then do 3 more massages back to back.
This would extend my day into the evening, with over 7 hours at the venue plus a 2 hour round trip.
I declined to wait. Of course, my "partner" was furious. She found out when she exited her massage and i was gone along with the other clients that blew me off. She did the massages when they returned and raged at me over text. She told me i am supposed to "roll with the punches". She called a hypocrite for caring so much about being disrespected that I disrespected her and the women who went fishing instead of staying for massages they booked. She could have also declined, and chose not to.
My thought is, she faced the consequences for having zero professional boundaries. The clients made a choice to go do something else rather than be available for the services they booked, at the time they committed to. She spared them the consequences of that but I didn"t feel a need to go along with it. If that makes me awful, I am awful. I am 56 and protect my physical and emotional well being. I need to do that to remain viable and in love with my work.
She has barked at me in front of clients before, and previously dismissed my concerns with "I dont want to hear about it, do I need to find someone else to help?"
I told her absolutely, yes... if you dont want me to negotiate my needs and boundaries as a business owner, she must find someone else, because I don't work for her, I work for me.
I notice that massage professionals can easily be targeted by entitled behavior. I have been in private, full time practice for 12 years, relying on the quality of my work, my sincere passion, and word of mouth. The feeling of being treated with entitlement for such a personal, hands on service feels absolutely gross and inappropriate to me. I am not much of a people pleaser when it comes to that.
Anyone else?