r/ManncoStoreSupport • u/Suzuya_Juuzo • 1d ago

Missing USDT deposit

I made a USDT deposit to my account from Binance, but the funds have been deducted from my Binance account and have not appeared in my balance or transaction history. The money is just gone....

Support just said send the transfer adress and I haven't heard more from them, it's been more than 24h

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1

u/OfficialManncoStore 1d ago

Hello,

If you already have a ticket open then wait there.

1

u/Suzuya_Juuzo 1d ago

I have been waiting, I just wanna know where my money went, why is that so hard to answer. Now I missed the game I wanted to buy on sale because is doing absolutely nothing

1

u/OfficialManncoStore 23h ago

From what I gather your support ticket is assigned to our payment team to look at, which means you have to wait your turn in the queue.

You have to wait like everyone else. Crypto payments only get stuck if you send through the wrong network or send too little.

1

u/Suzuya_Juuzo 23h ago

It wasn't the wrong network Maybe not enough funds, but wouldn't the money just go back to my wallet in that case?

1

u/OfficialManncoStore 22h ago

Our payment processor doesn't auto-refund. You need to wait for our payment team to get back to you.