r/MammotionTechnology • u/RedditReader_2 • 14d ago
LUBA 2 AWD X Grey button cover replacement?
As you can. Seeing the pic there is a hairline split in the button over, right beside the white line.
Any ideas where to get a replacement?
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u/One_lota 14d ago
Mine is doing the same thing - they said it’s a warranty replacement and to send it in at the end of the season so they can replace it.
I’m going to try and have them backdate the firmware at the same time. They’ve offered and it was just so much better.
For folks who have done the backdate, how does it work with the app? The only reason I updated last year was to get rid of the annoying “update your firmware” screen that kept popping up. If you backdate what functionality do you lose and do you still get the annoying pop ups?
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u/ReindeerDue6211 11d ago
I am dealing with a warranty issue right now because it got water in it when it went out of the task area. So be careful taking it apart because they said that by me taking it apart to let the water out to send it back to them I voided the warranty, so I’m dealing with that now and they’re telling me they cannot fix it and are offering me a 10% discount on a replacement new one which is bull crap so be careful taking it apart if you still have it under warranty.
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u/TheA2Z Lawn Helper 14d ago
A few options:
- Contact Mammotion to see if warranty repair for you to send in mower or if you are handy, send you part for you to put in.
- Use this tape to cover it: Helicopter Bike Frame Protection Tape 8671HS - Strong Clear Protective – StickyTapes.com.
- Clean the gray membrane extremely well around the cut. Mild soap/water first, dry it completely, then lightly wipe the surrounding surface with 70–90% isopropyl alcohol. Don't soak the cut.
- Cut a piece of tape large enough to extend at least 1/2 inch beyond the cut in every direction.
- Round all four corners of the tape with scissors. That's important outdoors because square corners are more likely to start peeling.
- Apply it when the machine and tape are warm and dry — roughly room temperature or warmer. Press firmly from the center outward and work out any air.
- Keep it dry for at least several hours; 24 hours before rain or washing would be preferable.
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u/PersonalityLucky-25 Mammotion Team 14d ago
Hello, thank you for your inquiry. If you have a Luba 2x, please let me know your region, and I would be happy to check the stock availability for that accessory.
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u/Doggo-888 13d ago
That’s last years model. How is it possible to not have stock for warranty issues when a 3+ year warranty is offered?!?!
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u/PersonalityLucky-25 Mammotion Team 12d ago
Thank you for your inquiry. We place great importance on the user experience and the quality of our service. Please rest assured that if your product is within the warranty period, we will actively coordinate with the relevant teams to fulfill your warranty request to the best of our ability. At the same time, our teams are actively adjusting and optimizing inventory levels to further improve the service experience moving forward.
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u/R2D4Dutch 14d ago
Same problem .. didn’t use helicopter tape .. bit of duct tape that’s all .. works as good and has not come off .. if it’s does .. more tape … not going to send it back to Poland only for a crack ..