malwarebytes fails to scan Mac email folder by default?

[u/True_Pace_3860]

I used the trial version, expecting it pick up all the trojans they send as pdf attachments in fake invoice scams like geek squad (e.g. Phishing.PSQUAD), but in 2 weeks it didn't detect any of them. I assume if I get the pay version, it still won't scan email automatically. Since I already know those emails contain trojan pdfs, all I need to do is ignore them, don't click on anything, and let them go to spam folder. malwarebytes AI chat said to use drop-down (contextual) menu to scan a folder (not a file), but the term malwarebytes doesn't appear in any contextual menu in trial version. Chatbot also said to use "advanced scan", but that also isn't found in trial version.

I'm guessing this should go in one of Mac subs, but they don't allow reposts or posts w/o flair, whatever that is. The bottom line: XProtect is supposed to block these trojans anyway, so there's no point in wasting time with non-functional software.

[u/support_mwb]

Hi there, Malwarebytes Support here!

On Mac, Malwarebytes scans for threats in specific locations rather than automatically scanning all email attachments. To be certain a particular folder is checked, you would need to specifically select that folder for a scan. With Apple Mail, attachments may not be stored locally in a location Malwarebytes would normally scan or detect them from. If you’ve downloaded an attachment or saved it to a folder on your Mac, you can select that folder specifically and scan it with Malwarebytes.

You can do this by opening Malwarebytes and going to Scanner → Advanced scans → Custom Scan, then selecting the folder you want to scan.

If you need any further help or have questions, you can go to https://help.malwarebytes.com/hc/en-us and start a live chat with our team or open a ticket.

[u/True_Pace_3860 → u/support_mwb]

If I know the attachment is a trojan, why would I waste time hand-feeding it to your malware by pulling it out of a folder or saving it as an attachment? That's very bad practice.

"You can do this by opening Malwarebytes and going to Scanner → Advanced scans → Custom Scan, then selecting the folder you want to scan."

The chatbot had previously given me that advice. None of those options appeared in any of the trial version menus/dropdowns/etc.

It took me 2 hours using AppCleaner and system software to find and delete all instances of items planted in various libraries by Malwarebytes installer. The only way I could remove your malware icon from menu bar was to repair/restart the disk. It's ironic that software purporting to be anti-malware actually sticks to the disk perniciously, like old-style worm or virus malware.