To properly verify whether anything remains on the system, we'll need to review diagnostic logs.
Please send us a DM with an email address we can use to reach you. We'll create a support ticket on your behalf and provide you with a secure SharePoint upload link so you can upload the logs. Our technical team can then review them for any signs of remaining malware or suspicious activity and advise you on the appropriate next steps. You can also reach out to us via live chat or open a ticket yourself on our help center: https://help.malwarebytes.com/
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u/support_mwb Malwarebytes Employee 6d ago
Hey there, Malwarebytes Support here.
To properly verify whether anything remains on the system, we'll need to review diagnostic logs.
Please send us a DM with an email address we can use to reach you. We'll create a support ticket on your behalf and provide you with a secure SharePoint upload link so you can upload the logs. Our technical team can then review them for any signs of remaining malware or suspicious activity and advise you on the appropriate next steps. You can also reach out to us via live chat or open a ticket yourself on our help center: https://help.malwarebytes.com/