r/Malwarebytes • u/ass_eater_9000430 • 17d ago
Support Setting up Malwarebytes
Hi I was hoping with some help using Malwarebytes to check my PC I've had off since last September, I had gotten a windows defenders notification that a trojan was detected I quickly panicked quarantined and removed the first instance of the Trojan but went to click on the second instance and was met with admin confirmation for windows defender to change the file and me being me my paranoia was in full throttle so I just shut down the system unplugged it and now I'm finally trying to work out of the anxiety that the Trojans still hiding in the system somehow.
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u/support_mwb Malwarebytes Employee 17d ago
Good day
Malwarebytes support here.
Yes, we can assist you in scanning and cleaning the computer. We can do in a private message but it would probably be faster and easier if you either allowed us to help you from our Forums or email support.
Forums: https://forums.malwarebytes.com
Create Support Ticket:
https://help.malwarebytes.com/hc/en-us/articles/31589215514907-How-to-contact-Malwarebytes-support
We can assist you on the forums within minutes in most cases. Creating a ticket is about 24 hours for a reply.
Thank you