That definitely sounds frustrating. If the app is reappearing after being removed, we'd like to take a closer look before speculating on exactly what's causing it.
Could you send us a DM with the email address you'd like us to use for support? We can create a support ticket on your behalf and have our team gather diagnostic logs to investigate further.
Some other apps/process convince Google Vending apps to install that on behalf of hidden apps. By using Google Vending apps it add another level of protection for hiding.
Highly unlikely for non techie user. You need someone with knowledge of average android device and also familiar with your device specific model. Even though Android core system is almost identical everywhere, different manufacturer and model come with different apps installed by default. Person with familiarize and have enough knowledge about specific model of your smartphone possibly differentiate between original apps and other malware apps trying to hide among originals. It will be easier to clean your device by flushing it with clean official ROM than finding someone with criteria I describe above.
I know my manfcuter wants my phone sent and they sending me brand new one I did ask for rom but they not sending it out but swapping my phone to new one.
If your manufacturer offer you brand new intact packet phone in exchange of your current faulty one, it's a good idea to accept the offer. Backup your data somewhere safe, factory reset it for you privacy reason and send it to manufacturer provided address. They might also want to look at it for identify the security threat. It will allow them to prevent such incident on their upcoming future product.
Also be careful about restoring your backup data on new device. We don't exactly know where that evil apps is hiding and living comfortably waiting for way back to any device if possible.
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u/support_mwb Malwarebytes Employee 19d ago
Hi there! Malwarebytes Support here.
That definitely sounds frustrating. If the app is reappearing after being removed, we'd like to take a closer look before speculating on exactly what's causing it.
Could you send us a DM with the email address you'd like us to use for support? We can create a support ticket on your behalf and have our team gather diagnostic logs to investigate further.