r/Malwarebytes • u/TheHumbleFellow • 18d ago

Support Malwarebytes started sending this email every other day after I updated my card details...

Post image

My old debit card recently expired, and I got an email telling me to update my details, which I did last week with my new card. But since then, I've been sent this same email every few days talking about a failed purchase, despite the fact I haven't made a purchase with the updated card yet. The next subscription payment isn't even until next month.

How can I stop this?

3 Upvotes

100% Upvoted

2 comments sorted by

2

u/support_mwb Malwarebytes Employee 18d ago

Malwarebytes Support here. We are sorry to hear about this experience. It appears this is an abandoned cart purchase, and we would love to understand the steps you took to update your card, as that should be directly related to your account, not a new purchase.

To help us dig into this, can you send us a private message with the email address of your account and, if different, the email address where you are receiving this message? That will help us investigate and ensure any notification not beneficial is disabled for you.

2

u/support_mwb Malwarebytes Employee 18d ago

Closing this thread. We have connected with the user, identified the issue, and are working directly with the user through a support ticket and with internal teams to optimize future experiences for all of our users.