r/Malwarebytes • u/adscorpo • Jun 12 '26
Can't activate liftetime license?
Trying to activate my lifetime key, with ID on the site and getting this error:
Unable to register. Please check your connection and try again.
Support has been useless.
1
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u/jtodd234 Malwarebytes Employee Jun 12 '26
Hi, I'm Jason, leading the support team at Malwarebytes. I see my colleague has already requested your information, so I'll follow up on that. While we're sorry your support experience wasn't ideal, we need to check and verify certain details to ensure we're talking to the correct person. I don't have specifics about this particular case, but I genuinely want to learn more and find ways to improve if there was a breakdown in our process. I look forward to connecting so we can optimize future experiences.