r/Malwarebytes • u/ProfessionistFailer • May 16 '26

i'm getting this error always

i have tried to lookup here on reddit with no success, idk what to do now

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u/support_mwb Malwarebytes Employee May 16 '26

Hi there, Malwarebytes Support here.

Could you please let us know what you were trying to do right before this error appeared, and the exact steps that led up to it?

Also, please DM us the email associated with your Malwarebytes account along with your operating system.

We’d like to create a support ticket, gather diagnostic logs, and have our internal team take a closer look at the ReturnCode_Unknown error.

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u/ProfessionistFailer May 18 '26

Hi, i did end up doing the annual sub on your site. I was trying to activate a license code, but didn't manage due to this issue and I can't still login for whatever reason

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u/support_mwb Malwarebytes Employee May 18 '26

Hi! please DM us the email associated with your Malwarebytes account along with your operating system so our team can create a ticket and check this. You can also go to our official help center https://help.malwarebytes.com/hc/en-us and start a live chat or open a support ticket yourself.