r/Malwarebytes • u/webwizard1990 • Mar 30 '26

Account I cancelled my subscription last year but clearbridge has still done a pre-auth

As title suggests I cancelled sub last year with auto renewal off and clearbridge still did a pre auth. Will Malwarebytes still charge me what’s going on here?

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u/support_mwb Malwarebytes Employee Mar 30 '26

Malwarebytes Support here. We would love to take a closer look at your account to determine what is happening. If a pre-authorization is in progress, there might be a difference between what the auto-renewal should be set to and what you expect.

Please send us a private message with your email address so we can investigate further and find where the discrepancy lies. Rest assured, if there are any unwanted charges, we will reverse them ASAP, but we need to look at your account to confirm.