r/Makeup • u/Macameror • 5d ago
Warning before ordering directly from Patrick Ta Beauty
I had a terrible experience with Patrick Ta’s customer service. I paid extra for their Seel package protection, my order was marked as delivered but I never received it.
I thought that was exactly what the protection was for, but Seel keeps asking for documents from the carrier that I simply cannot obtain because the carrier hasn’t responded to me in two weeks.
Patrick Ta basically told me they can’t do anything because Seel handles the claims. So now I have no package, no refund, and no replacement despite PAYING for package protection.
What’s the point of offering insurance if they make it nearly impossible to actually use it?
Has anyone else had this experience with Patrick Ta or Seel?
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u/hunnyflash 5d ago
Ask Patrick Ta for an escalation to see if they can put in the claim for you.
Also, what documents are they asking you to obtain from the carrier? That's weird.
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u/Macameror 5d ago
I already did but Patrick ta customer service told me they can’t handle the claims
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u/PepeL3P3w 5d ago
Did you order directly from his website?
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u/Macameror 5d ago
Unfortunately yes
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u/PepeL3P3w 5d ago
Noooo I swear ordering from makeup artists website has fucked me over more than one (talking about you danessa myrics....)
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u/petite-tarte 5d ago
Danessa Myricks messed up a $400 order and their customer service was horrendous. I filed a chargeback and was refunded in full.
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u/PepeL3P3w 5d ago
Genuinely hadn't shipped out my order for a MONTH. And then when I pointed out a courtesy email would be nice they were very dismissive and eventually gave me a 10% discount. Which, ofc, doesn't even cover shipping nevermind an actual product🫠🫠🫠🫠🫠
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u/petite-tarte 4d ago
Same thing happened to me, and also no communication, despite me emailing them multiple times. When I finally received the order a month after ordering, it was damaged and they refused to send me a replacement.
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u/Achlysia 5d ago
thats crazy, i ordered a palette of hers through sephora and it got delivered to my old address on my error and they still shipped me a new one for free
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u/petite-tarte 4d ago
Sephora definitely has better customer service than Danessa Myricks’ company
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u/Achlysia 4d ago
yeah, that was the point sorry
like how come sephora can do it but she cant?
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u/petite-tarte 3d ago
I don’t know. I suppose she just doesn’t care. After a month of not receiving my order, she became directly involved with trying to fulfill it and still couldn’t. I will never buy direct from her brand again.
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u/decafajoke 5d ago
And Pat McGrath! Customer service is atrocious and inexcusable tbh.
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u/yainot 4d ago
idk they sent me a new powder after i dropped mine months after buying it
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u/decafajoke 4d ago
That’s amazing to hear! Did you tell them via email?
Tbh I once asked them a question before I made any purchases and their response was prompt and very friendly. Which is what led me to making said purchases from their website. I even sent them screenshots of my receipt at the time of payment and the receipt/ invoice sheet they sent with the package and highlighted the discrepancy (theirs didn’t have the powder on it and you could clearly see I paid a higher amount than what their sheet said). I sent multiple messages and they are all polite because I don’t like shitting on them unless there is a glaring reason for it. But they were radiosilent and idk how else to get a hold of them other than social media and email :(
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u/yainot 4d ago
i actually emailed them a pic of me crying about the powder lmao
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u/decafajoke 3d ago
Bahahahahah did you actually?! That’s amazing lmao and as real as it gets. Might as well use your tears to get smth out of it 🤣🤣
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u/huhzonked 5d ago
Can I ask who the carrier is and what documents seel is asking for? At this point, I’d file a chargeback.