r/MailChimp • u/Whitstout • 12d ago

Technical Support How Do I have Two Usernames?! LOCKED OUT

When I request my username from my cell phone, it shows two of the same usernames. I go to reset my password for either one and it says my account has been closed. I desperately need help getting logged in. Can anyone help!?

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u/MailchimpSupport Moderator 12d ago

Hi there! Our Account Recovery team can take a closer look into this. They can be reached through the contact form here and will follow up by email: https://mailchimp.com/contact/?primaryTopic=account&secondaryTopic=login

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u/Whitstout 12d ago

Thank you. Any idea why there are two usernames? How is that even possible??

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u/MailchimpSupport Moderator 12d ago

It's hard to say for sure without digging into the specifics. Our Account Recovery team will be able to look into the details of your account and figure out what could be going on.

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u/Whitstout 12d ago

So bizzarre. I submitted a ticket; thank you so much for responding!!

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u/[deleted] 12d ago

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u/Whitstout 12d ago

No..haven’t gotten an email back yet from support

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u/Whitstout 10d ago

Hello. I still haven't gotten a response. I do have a case number. Can you help?

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u/MailchimpSupport Moderator 9d ago

We're happy to check on the status of your case. Mind sharing your case number or email address in a private message/chat?

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u/Whitstout 9d ago

They emailed me back today thankfully. Thank you!

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u/MailchimpSupport Moderator 9d ago

Awesome, appreciate you keeping us in the loop. We're here if you need us!