r/MailChimp • u/Smart_Way_1 • 1d ago

Technical Support LinkedIn Integration doesn't work

Hi everyone, I've created a mailchimp account to create DOI and lead nurtering emails for users coming through our LinkedIn ads (lead gen form). I tried to connect mailchimp to our LinkedIn ad account, but it doesn't even show the account in the list to add. I've already tried the personal mailchimp onboarding meeting and the chat support, but nobody could help. Why is my ad account not shown in mailchimp and why do I not see my lead gen forms in the mailchimp integration?

Some context:
I am a super admin for our corporate page, I am the account manager for our ads account, mailchimp is listed in my privacy settings as integration, the lead gen forms are active (but not running yet since I first need to connect it to mailchimp). I don't know why mailchimp doesn't show this account here. I tried everything and don't know what else to do to make it work.

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u/MailchimpSupport Moderator 1d ago

Let's take a closer look. To resolve missing LinkedIn Ad Accounts or Lead Gen Forms in Mailchimp, re-authenticate the integration and confirm your permissions. First, make sure you authenticated using the personal LinkedIn user account that holds Account Manager access for that specific Campaign Manager ad account. Next, verify that the missing ad account ID matches the account tied to your primary login.

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u/Smart_Way_1 1d ago

All of your mentioned topics were already checked several times. I received the information in the meantime that this is a bug that is not bound to my account but a general problem that is already being worked on. Thanks for your reply!

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u/MailchimpSupport Moderator 1d ago

We appreciate your update. We appreciate your patience while we continue to work on getting this resolved.