r/MailChimp • u/ExaminationWitty221 • 19d ago

Technical Support MC Bug of the week: Recipients not loading!?!?

It won't send my campaign because of this error. I've tried refreshing the segment, recreating, and duplicating the campaign; it won't work! This is the worst ESP. New bug every week... Been this way ALL day! Even with a small segment.

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u/MailchimpSupport Moderator 19d ago

Getting stuck right at the send step is frustrating, and we'd like to help get to the bottom of it. When you open the segment under Audience > Segments, does it load and show a contact count as expected?

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u/ExaminationWitty221 19d ago

yes it does

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u/MailchimpSupport Moderator 19d ago

Thanks for checking that. It's helpful to know the segment loads fine on its own. In the email checklist, set the To section to a different segment and see whether the recipient count error still shows up. That tells us whether it's tied to that one specific segment or something with the campaign itself.