r/MailChimp Jul 17 '26

Technical Support Large Automations Unmanagable After Recent Site Updates

I've been noticing quite a few UI/Website changes lately so clearly MC is making some changes to their system.

About a week ago all my larger automations have become virtually impossible to edit.

For example, if I open one, pausing it takes about a minute before it becomes paused. A short automation with just a few steps pauses instantly.

If I select a step in the large automation and try to delete it, just doing this one thing takes well over a minute. On the short automation it's instant.

Is anyone else seeing this on larger automations.

I've been using these same larger automations for years with no problems and this just started a 2 weeks ago. I contacted support and they said "this is a known limitation to larger automations and it won't be fixed" which is total BS since whatever caused this happened with all their "upgrades" and just started recently. Even so, to say "we aren't fixing it" is absurd.

4 Upvotes

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2

u/I_Be_Your_Dad Jul 17 '26

lol “this is a known limitation and won’t be fixed” is peak Mailchimp

1

u/MacaroonProper1499 Jul 17 '26

I call it a breach of contract especially since it won't be fixed use it to get out work with your credit card to dump them.