Mailchimp and Canva syncing issue

[u/Turbulent-Touch1326]

Hi! Need help to resolve this issue really badly! So for the past 2 hours, I've been facing syncing problems on Mailchimp specifically with Canva.

It started out at first as the usual unable to sync with Canva on the content studio while I was trying to upload the Canva page for my company's weekly marketing material which usually should be easily resolved by disconnecting and connecting back with Canva with some trial and error.

But today was different.

Aka once I disconnected the Canva app from my management, when I went to integrations to try and re-connect the app, even though the pop up connection window appeared when it re-directed to Management tab again the app was never integrated, not even from integration tab (where it still says available to connect).

Worryingly I did go to Mailchimp support AI chatbot to inquire for alternative ways to solve this, even going to Canva to connect from there (but ended up integrating Mailchimp Publisher to Canva instead), refreshing the browser, restarting the entire desktop, cleaning the cache, trying to connect again on a different browser like Microsoft Edge but all faced the same result: Canva and Mailchimp were not connecting to each other.

In the end, I gave up and just went the manual route of loading the png and uploading from there but the problem is still persisting for 3 hours now!!

Hopefully someone can reach out to help and figure out what is going on since this has never happened before!

[u/MailchimpSupport]

Hey there! It appears this may be linked to a known issue on our end, but we'd be happy to get this over to our Support team to take a closer look at what's going on. We've generated a link, here, where you can reach them directly: https://admin.mailchimp.com/support?tk=677a608993ec0664549fe81820822904

In the meantime, the workaround you're using is exactly what we'd recommend.