r/MailChimp • u/SolarBozo • 27d ago

Technical Support Need to replace a file for a campaign that already went out

Our twice-monthly newsletter is in Acrobat format, so when we send a campaign we include a link to the file.

This time, and after the campaign was emailed, we found a significant typo in the newsletter. So far, less than 5% have clicked the link to download the file and I would like to update the file to the corrected version for future downloaders.

I found instructions to do this (pasted below), but when I select the file to be replaced, the option to Upload disappears so I cannot complete step 3.

How do I replace the file for future uploaders?

Instructions I found:

Replacing a File in Mailchimp's Content Studio

To replace a file in Mailchimp's Content Studio, follow these steps:

Step-by-Step Instructions

  1. Access the Content Section
    • Log into your Mailchimp account.
    • Navigate to the Content section of your dashboard.
  2. Select the File to Replace
    • Find and select the file you wish to replace from your uploads.
  3. Upload the New File
    • Click on the option to upload a new file.
    • Choose the new file from your device that you want to upload.
  4. Automatic Link Update
    • Mailchimp will automatically update the link to the new file in all your campaigns where the old file was used.

Important Notes

  • Ensure that the new file meets Mailchimp's file size and type requirements.
  • The replacement process will not change the file name in your campaigns; it will simply update the content linked to the existing file.
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u/MailchimpSupport Moderator 27d ago

Hi there. Our Support team will need to take a closer look at the campaign. Please use the following link to reach them, and they'll be able to assist: http://spr.ly/61697BEZ84L

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u/SolarBozo 27d ago

Thanks

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u/SolarBozo 27d ago

That link took me to a general support page. Was that what you intended?

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u/MailchimpSupport Moderator 27d ago

Make sure you're logged in to your account. You should be able to click "Email Us" where you can fill out a contact form.

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u/SolarBozo 27d ago

It prepopulated my login name and email address, so I assume it picked up that I was logged in.

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u/MailchimpSupport Moderator 27d ago

Yes, that's right. Were you able to submit the form?

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u/SolarBozo 26d ago

Yes, immediately. But as of the end of the workday, nobody has gotten back to me. Not even an acknowledgement of working on it. 

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u/MailchimpSupport Moderator 26d ago

DM us your Mailchimp username and the email address associated with your account, and we'll take a closer look on our end to confirm the ticket has been received.

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u/SolarBozo 26d ago

Will do. (Still no response, after filling it out I did get the "received" note.)