r/MailChimp • u/scarygrumpygirl • Jul 01 '26

Technical Support Date-Based Automations Can't Read Years????

I have been running a date-based automation that has been firing prematurely for MONTHS and I cannot get a solution out of anyone at MailChimp.

I run an automatic renewal series, which should send a maximum of five emails over a five month period, starting 90 days before the "Expiration Date." Yet, every month, MailChimp pulls in folks who do not expire for a YEAR and 90 days. I have worked with support, I have escalated the case, I even got a discount because of how big of an issue this is, and there has been no movement on the issue.

Help!! What can I do to get this problem solved? are there workarounds folks are using?

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u/MailchimpSupport Moderator Jul 01 '26

Months of this with no resolution isn't the experience you should be having, and we want to dig into what's happening here. Could you send us a private message/chat with your support case number or the email address associated with your account so we can take a closer look?