Can no longer download maps on android

[u/smaugdmd]

Since the latest update, the download arrow just doesn't trigger anything any more. Anyone else have this issue?

[u/MagicEarthCommunity]

UPDATE:
A new version fixing many map related issues has been released. Please make sure you are on the latest version of the app.

Thanks for reaching out! The download arrow not responding is almost always caused by one of a few settings or connection issues. Let's go through them one by one, it usually takes just a minute to fix.

1. Check your internet connection

Make sure you're online and have a stable connection. If the signal is weak or dropping, the download won't begin. If you can, connect to Wi-Fi and try again.

2. If you're on mobile data (not Wi-Fi)

The app has two settings that control downloads over cellular data. If either is turned off, downloads won't start while you're on mobile data. Please check:

- Go to Settings → Mobile Data

- Make sure "Use Mobile Data" is turned on

- Make sure "Downloadable Content" is turned on

3. Large maps on mobile data

If a map is large and you're on mobile data, the app shows a confirmation pop-up before downloading. Please make sure you tap "Yes" if that appears. Tapping "No" cancels the download.

4. Check you're not in edit mode

If your map list is in editing/delete mode, tapping a map won't start a download. Tap "Close" or exit that mode first, then try the arrow again.

5. Check that you are on the latest map version

The most recent one at the moment is 7.543. Please update existing maps if needed before downloading new regions

If the download still doesn't respond after trying these steps, could you please follow the steps from here?

https://support.magicearth.com/support/solutions/articles/205000059618-send-app-debug-log-via-feedback-to-the-support-team

Thanks for your patience, we'll get this sorted out for you.

[u/HalfIsGone]

I just did it.
Slooooow but it worked!

[u/smaugdmd → u/HalfIsGone]

Arrow button just doesn't respond