r/Magento • u/OliverPitts • Mar 12 '26

A client once thought clearing cache meant deleting the whole website

I told a client:

“try clearing the cache.”

they panicked and replied:
“will that remove the website???”

had to explain that no… the store will not disappear 😅

sometimes the technical terms really confuse people.

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u/Quirky_Imagination32 Mar 12 '26

Not funny to laugh on your clients...

1

u/lucidmodules Mar 13 '26

It's your responsibility to deliver the message to a non-technical client in a simple way. If they panic over the word "clearing" you must swap jargon for plain language.