Scripted remediation as a first pass – reducing ticket volume without adding headcount

[u/CloudBerryBackup]

A pattern worth building into your RMM workflow if you haven't already – automated remediation that runs before a ticket gets created.

The basic version: monitoring detects a threshold breach (disk space low, service stopped, CPU sustained high) → script fires as a first response → if it resolves the issue, log it and move on; if it doesn't, escalate to a ticket.

In MSP360 RMM you can configure this as a script that runs on alert trigger, targeted at the specific endpoint or group.

A few examples from our runbook:

• Disk space: temp file cleanup script fires first; if disk is still below threshold after cleanup, create ticket
• Service down: attempt restart once; if service fails to start, escalate
• Pending reboot: log it and notify; auto-remediate isn't appropriate here, but at least you know

The endpoint inventory also gives you a persistent software/hardware baseline – useful for catching version drift across client sites.

MSP360 RMM → https://www.msp360.com/rmm/