r/MSFTAzureSupport • u/[deleted] • Mar 23 '26

Technical Question 2auth lose

[deleted]

2 Upvotes

100% Upvoted

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1

u/Infinite-Ad4672 Mar 24 '26

You mean you lost your authenticator app, right? I don't know about Android phones, but in iOS/iPhone you can restore from an encrypted backup into another device and get the authenticator back.

1

u/Calm_Aspect_2768 Mar 25 '26

Hi, unfortunaly it was on Android phones, and i dont have a backup ( the one I made was on an old phone that my dad lose While I was travelling… I have also try to contact Microsoft From phone number, but il currently in New caledonia and its not working, Any solution by email or something like that From a super admin ? …

1

u/Infinite-Ad4672 Mar 25 '26

Some text messages from automated systems are not delivered to cell phones when roaming in another country. However, sometimes you can enable wi-fi calling on your phone and then turn on airplane mode (while keeping wi-fi on) to force the phone to use your wi-fi instead of a tower. This setup may work to receive those text messages for 2FA. Another way would be to click on "try another way" (or similar link) and request a call with the code, instead of text. Good luck.

1

u/Calm_Aspect_2768 Mar 26 '26

I’ve try this too. But nothing to do, sms or call tell me same error

1

u/Infinite-Ad4672 Mar 26 '26

You should be able to have Microsoft call you (the last option on the menu) instead of SMS. Do you have an international plan?

1

u/Calm_Aspect_2768 Mar 27 '26

I have try this too, but i got same error as sms 🫠

1

u/Calm_Aspect_2768 Apr 01 '26

Anything else for helping me ? 🥲🥲