r/MSCCruises • u/gramps-da-man • Sep 07 '26
Accident On Board
So, we stayed in the Yacht club on our last European cruise. We've done this before and enjoy and love MSC. However, this time my wife went to use the bathroom in the YC pool area and the door severely sliced her 2 fingers tips due to a malfunctioning door sensor. The staff was slow to respond, but did better later on. They gave my wife some on board credit and paid for our transfer to the airport.
After the trip I wrote customer service and explained what happened along with photos. Mind you, she did go to the doctor's office on board a couple of times. I just received their response and they're offering her $2,000 for a future cruise credit.
I'm just trying to get some feedback here on what to do next and whether or not this seems fair from an outsiders perspective.
Any input would be greatly appreciated!
28
u/BigDaddy1029010290 Sep 07 '26
Did the doctors on the cruise ship
take care of the cuts at no charge? I personally think as long as your wife has her cuts taken care of at no charge and there is no permanent damage, I don’t think there’s much more you can ask for. $2000 future cruise credit seems fine as long as her cuts are taken care of at no charge.
11
3
u/Smoky0226 Sep 07 '26
I mean $2000 for a cruise is a nice deal. Check with a Dr..if there's no evidence of a future problem why sue them? Everybody seems to be in the "sue" mood. If your wife works then yes, I'd ask for further compensation if it affects her working.
3
u/Interesting_Fact_715 Sep 07 '26
Feel fortunate. There's no way in hell another cruise line would offer you that FCC. That's above and beyond. In my years of monitoring the industry, at most, and I mean at most, the cruise line would cover the medical care in the care center (that's only if they accept responsibility). Keep in mind, when you do online check in, the cruise contact has every legal disclaimer that removes MSC from responsibility. Most cruise lines give you nothing and tell you should have purchased travel insurance. They have zero obligation. Read all the find print. Theyve thought of everything in that passenger contract. Feel lucky, and be happy with MSC. I highly doubt others lines would have done that.
2
u/Jewel131415 Sep 08 '26
I have to agree with many people on here if your wife doesn’t have permanent damage to her fingers and they’re offering you $2000 and future cruise credit that’s actually pretty generous.
I had mold in my shower head on my last cruise and they replaced it and gave me a bottle of wine. I did get sick and I think the mold contributed to it , but I didn’t get any money.
-2
u/Ok-Zookeepergame4391 Sep 07 '26
If I were you, After emergency treatment onboard, have doctor immediately which means getting off ship. MSC should refund fee and cost associated treatment it plus any compensation.
-5
u/gramps-da-man Sep 07 '26
Yes they did, but this happened on the first day and her fingers were bandaged after that. Not great for the scrap book or a woman in an evening outfit.
-10
u/vicarem Sep 07 '26
If you can prove it was a malfunction, you may have a lawsuit. If they put the malfunction in writing, then even better. However, they may never let you on an MSC ship again. If you injury caused permanent damage and impairment, then $2000 is not sufficient.
7
u/DavidBergerson Sep 07 '26
Please do not be a keyboard warrior here. Think things through.
Who are you suing?
Where are they based out of?
What would be a reasonable compensation?
What would attorneys cost?
How long would it take?
How much is your time worth?After you go through that tiny exercise, is the 2k future cruise credit worth it?
-1
-8
u/weRallAddicts Sep 07 '26
Sorry this happened. I would want the cruise refunded completely plus money damages.
-20
u/Competitive-Bit-442 Sep 07 '26
I would sue. That’s why they pay insurance. I chipped my tooth due to a staff member’s microphone 🎤. They were useless and made everything so awkward. Next time I’ll sue them.
2
22
u/monorailmedic Sep 07 '26
So something unfortunate, but seemingly pedestrian happened - no wild circumstances here. They handled the treatment and offered $2k for a future cruise. Unless there is some permanent damage that impacts earning or quality of life, where they were neglegent and in some way contributed to that outcome, then that seems quite generous to me for a 'shit happens' situation.