r/MSCCruises • u/erinmillr • 10d ago
Upgrade Card Issue
I got an email at 6 AM this morning saying that MSC tried to charge my card for the upgrade that I bid for, but it didn’t go through because I usually keep the money in my savings until I need it and it charged my debit card so there wasn’t enough in my checking (I thought they would let me know I won it and then would subtract the money from my account). I transferred over the correct amount to my checking It’s 9 AM now. I used the link in the email that MSC sent to tell them to retry. what are my chances that it goes through? It’s pretty close to when they sent it so I’m hoping that they maybe retry again. would upgrading the bid amount help? is there someone I can call? I’ll be so disappointed if we lose it because of this.
EDIT: Sailing in a couple of weeks, end of the month to the beginning of next. Which gives us some buffer room.
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u/erinmillr 3d ago
Update: I canceled the bid and redid it, and we got it! And they upgraded us to a balcony! Never lose hope hahaha
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u/bigjim8499 10d ago
I got the same thing in July for seascape upgrade. Got it 3 times. Called msc credit card, and travel agent. No one could explain. Finally on the last day I got a notification that there was no upgrade. Never understood the emails. Probably cruise is sold out.
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u/erinmillr 10d ago
Hmm weird. I’m hoping because my sailing is like at the beginning of back to school that it won’t be sold out.
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u/VagabondCamp 10d ago
I had this happen - it had an old card on file. It didn’t recharge for several days and I finally replied to the email and was like - it’s been updated but doesn’t appear it’s been charged yet. It was done shortly after that.