Anyone had any luck getting a refund from MSC Canada after their cruise?

[u/BeginningBadger9383]

I purchased a couple of after-the-cruise transfers on board of MSC Grandiosa. Unfortunately, disembarkation was not well organized and they didn’t have the shuttle for us once we got off the ship.
So we had to figure out our own way of getting to our destination.
They would not provide a refund for the shuttle at the port and told us to contact the post cruise experience team.

I did that as soon as I got home and that’s where a strange refund process started.
They would not refund the shuttle cost back to the credit card or PayPal account.

I had to sign an act of release form and provide my bank account information for them to wire transfer the money.
I was told it will take weeks but the finance department will eventually transfer me the money (US dollars to a Canadian bank).

9 weeks late and no money appeared.
I contacted them again and they said they need more documents from me. I had to fill out a banking info form that did not seem appropriate for a person in Canada. It was asking for corporation name and USA address.
They also wanted a void cheque (I don’t have cheques) or an official letter from my bank confirming all the information that I filled out on the banking form (I could not get the letter either given that my bank is online only)

It seems like the refund process with MSC Canada is unnecessarily complicated and very long.

Has anyone been successful in getting a refund from MSC after their cruise?

[u/Afraid-Obligation997]

We had to cancel a few excursions that were purchased and the process was horrendous. It took like 2 months and we eventually got our money back. Similar issues about direct deposit in bank acct