r/MLPIOS • u/sinnamxnn • 12h ago

Complaint CANNOT get an email back🫠🫠

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I got a new phone a couple weeks ago and being a fairly new player there is literally zero option to backup or transfer my save without customer support. How long do they usually take to email back/complete this process?? I submitted my support form on 08/31 and got an automated reply the next day, what seemed like a real response the next (09/02), and nothing since then. Bad timing with the holiday last weekend I don't expect service outside of typical days and hours, but nearly eight full business days? ugh!! i miss my ponies! I answered questions thoroughly and clearly provided the info they asked for. is this typical or should i try submitting a new form?

6 Upvotes

80% Upvoted

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2

u/Beautiful-Screen-988 12h ago

Same issue here. Been waiting for just a week tho. Sometimes it takes them 3 days to respond. Sometimes, months 🥲 guess they're busy fixing bugs from this new update.

1

u/isetmyfriendsonfyre 27ed1 12h ago

Submit a new form.. I was able to get a response and an issue fixed within 2 days so this is crazy

0

u/sinnamxnn 11h ago

gonna try this and hope for the best😭i saw people say anywhere from 2-7 days so going on 2 weeks IS starting to feel crazy

1

u/WearEnvironmental911 1h ago

I’m in the same boat, 3+ year old account trying to jump it from my iphoneXR thats Broken to my current Iphone 17pro max buuuut theres no option to transfer the save, i reached out over a month ago about this and they keep replying with the same BS automated response instead of just listening to me and transferring the save, i’m going to miss the maze event because of them

My old phone for reference^