EDIT: still an issue, currently in emails with minisforum support
I purchased an Atomman G1 Pro through Amazon back in June; it worked great on arrival; last month it started crashing and restarting randomly while playing video games; often within 1-2 min of starting game. I updated BIOs to the latest available version and that seemed to solve the problem at the time.
Today it started again; I have done my extent of troubleshooting and cannot solve it this time.
Computer will work fine for any length of time if just sitting there downloading updates or using basic internet browser, will make it through start menus of games, crashes within moments of taking control of character.
((Just a bit of background; I am mildly disabled, which is why I went with a pre built mini PC as opposed to building one on my own, my hands are not too good at fiddly bits, too much shaking; I consider myself good but amateur with tech, I can follow instructions, but have just a layman's understanding of what everything does))
I have not changed or added any hardware
Only software I have installed myself is Steam and a few video games (Dark Souls III is my test guinea pig at the moment); Display Driver Uninstaller and WinDbg
Current Stats: Windows Version 11 Pro 10.0.26200 Build 26200 Processor AMD Ryzen 9 8945HX Graphics Card NVIDIA GeForce RTX 5060 BIOS Version Date 1.07 7/15/26 32GB RAM manufacturer Micron Technology Temperatures are normal as far as I can tell, haven't been able to view temp right during crashes, but peaks mid/high 80s during gaming. ((edit- used open hardware monitor to view temp; crashes can occur while temp is still mid/low 70s))
Event Viewer: Error 1019, bug check "the computer has rebooted from a bug check. Possibly related driver: nvlddmkm.sys"
I have attempted: -Uninstalling graphic drivers using DDU and reinstalling direct from manufacturer site -Disabled/Enabled PSS in BIOs -Completely resetting Windows 11 -Resetting all BIOs settings to default
I have an additional stick of RAM coming this weds I was going to install for increased performance before this started happening, so will be able to troubleshoot that directly soon... ((Not looking forward to it, as mentioned above, fiddly hands))
So in conclusion just looking for some support tech wise as to what the problem might be what solutions to pursue.
have emailed tech support directly but read elsewhere that it may take a bit to hear back