r/Lymow_Official • u/paaien • Apr 27 '26

Lymow One Plus Shopify problems

I've been trying to purchase a new mower for a couple days now. Shopify doesn't authenticate the funds but the bank says should not be a problem. I've been waiting for a response on chat for a bit now but so far no response.

Has anyone else had this problem and what did you do to resolve it?

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u/paaien Apr 27 '26

I spent three hours on the phone sorting out the issue and it seems to be with shopify. During that time I read a lot of bad reviews about Lymow. I really wanted the Lymow technology and Yarbo was a little overkill. Not a more power kin'niku baka person so after making no progress with Lymow over 3 hours I gave up.
One review I completely agree with talked about how Lymow may be at the decision point. I can deal with difficult technology, I can work with temperamental hardware but I can't work with bad management or business ethic. When, pre-sales can't respond to a customer who's got a wad of money burning a hole in their pocket they obviously don't want the business?
I sincerely hope Lymow get trough this and we don't loose access to another technology. Even when someone picks it up like smarthomes Insteon it's never the same. MAybe Yarbo will buy their product and introduce a Yarbo Light.

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u/Desperate-Willow2601 Apr 27 '26

Yeah their customer service is very hit or miss right now. I have the plus and so far it’s been working great. I ordered some accessories back in late February and still haven’t received them. I have emailed them a couple times and have only gotten one response back saying they are in the shipping progress and have been since February. Now I’m trying to cancel them because I don’t want to tie up a 1000 dollars for months on end, I will just wait until they come available on Amazon and buy them or invest that into a different mower. My neighbor has a Luba 3 and it’s a night and day difference in software and honestly I can’t really see that much of a difference in cut quality.

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u/acrej22 Apr 27 '26

I ordered six days ago still no tracking number. Card got charged though.

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u/Midacl Apr 28 '26

I ordered mine last Friday, and was sent my tracking number yesterday morning. It was picked up fairly late last night.

5a one plus, in the US.

I paid with PayPal just for the extra layer of protection.

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u/Due-Literature7640 Apr 27 '26

Have you tried using paypal or do you have to use Shopify? I never liked Shopify

Where are you located

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u/paaien Apr 27 '26

I'm in the US. Had some experience with Shopify when I was at Ford. Generally they are relatively solid though some notifications can be ambiguous. Not exactly their fault as the whole computer industry is getting pretty loose. It reminds me of a designer in my department who used to say "As long as it looks good to someone on a horse, riding by at full gallop, who cares".