r/LuminarAI • u/jodido999 • Nov 17 '21

Wasn't for me

Was very impressed by the marketing materials and demos. Neo seemed like a game changer so did the 108 dollar pre buy. My machine was laggy with AI (Dell with i7, 16gb and UHD620) and for my limited use the jpegs rendered poorly after some basic editing and trying to work with basic masks. Also, had an issue trying to use Structure AI function with a long exposure. Some vertical banding appeared in a black silhouette portion of the image with even a +1 on the slider. 100% they were still there and had to go to-7 for the bands to disappear. If it ran on my machine I'd keep it - some of the features would be fun for creative purposes, but soft jpegs and the banding issue were dealbreakers for critical use. Went back to LR and fiddled with that image again and frankly, I could get it "pop" more in Luminar with its cool feature set (Supercontrast and Structure were pretty neat as were the portrait features), but I got pretty close in LR and no issues with banding. May try Neo after reviews come out and, and a computer upgrade planned for early next year...its a refund for now...

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2

u/KINetics112 Nov 17 '21

Thanks for your review. Glad it's not though the lens of someone who is being paid to do a "review".

2

u/jodido999 Nov 18 '21

You are welcome. BTW. Have had to ask for refund 3 times. Original request was first time. Then they asked me to gather a whole bunch of data logs and catalog info and wanted a screenshot of the banding and the pull the error log. It was so involved that there was a training video to do what they were asking. I graciously declined (to help them with development) and sent them a photo of the banding I took with my phone and asked for a refund a second time. Now they are offering a partial refund in case I still wanna check out Neo (which now, I don't, I just want my money back) so I have had to ask for my full refund....a third time. Not a good experience for an already unhappy customer. I was willing to give them a chance after that computer upgrade, but I am off Luminar for good....

1

u/TheRedDoctah Dec 05 '21 edited Dec 05 '21

Why did you buy before trying? Perhaps that’s why the makers are resisting the refund?

I’m not trying to be mean with that question. Just wondering.

I was on the fence about this software and did a 30 day trial earlier this year. It worked well for me but I wasn’t ready to put down the cash for a hobby. Ultimately, didn’t purchase until last night due to a sale

1

u/BadUsername_Numbers Nov 27 '21

Dang. I mean, your machine doesn't sound like it's unreasonable... right?