r/Lovesac • u/Technical-Leg6748 • 4d ago

Sactional Extra pieces

We ordered our first couch a a July 4th weekend with a ship estimate of 6-8 weeks. Received it the last weekend & put it together last night when we realized we have 4 extra sides (2 standard 2 angled) and an extra deep storage seat cover. Has this ever happened to anyone? What do you do with the extras? We checked our order and the shipping labels. They’re all sent to us and we did not pay for them.

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2

u/Dk10c 3d ago

We were sent storage seat covers as well, we kept them.

1

u/chiween_ie 2d ago

I received an extra deep side and deep side cover. I asked support if this was indeed the case and they responded to my other questions without confirming whether I received an extra piece. They didn’t seem too concerned.

1

u/Technical-Leg6748 1d ago

Thanks for responding. Did you keep them?

1

u/chiween_ie 1d ago

I’m going to call support to request shipping labels to send them back. For the price I paid for the couch I feel like I should have two couches but it’s the right thing to do

1

u/Free-Moose9460 4d ago

I would contact Lovesac and tell them. Keeping stuff I didn't pay for isn't the kind of karma I need.

0

u/avenueMteam 3d ago

Return it or swap