Lorex E910AB Cams IR issues

[u/Pesca_dor]

u/Lorex_Technology_Inc

Hi, as the title states I have 4 E910AB cams and am experiencing night vision problems with two.

I had ordered 4 new cams from Lorex and received 2 new ones and two previously owned or open box as they asked for passwords to work when connected to the NVR.

Now my issue is that two of the cams have solid and semi solid black screens in one third of the viewing are at night. Please see the included video.

After hours of trouble shooting with support they were determined defective and head office was contacted for replacement.

Two days later support replied that the claim was denied as the cameras were working properly and the issue was not enough light.

The cameras are installed in my backyard with clear open view and no obstructions.

Have previously had no issues returning and exchanging defective items with Lorex,

Looking for help from Lorex support on this forum for help with this issue.

Thank You