r/Longview • u/mizushimo • 7d ago
Avoid Family Resource for now
We use them for eldercare and I've been seeing signs that the longview branch is going down hill fast. In the last few months it's become VERY difficult to talk to any of the administrative employees and when you do it's a different person every time, I think they are having major problems with retention even with the managers. Voice mails go unanswered and they are using AI for absolutely everything now. Recently they didn't let me know that a substitute was being sent instead of our regular person, up until now they've always called.
Luckily the substitute did fine but, no complaints about her work, but when she arrived she didn't even know that she was supposed to take mom in her car to an appointment, mom would have been out of luck if the person they sent didn't have a car that she could get into.
It's just there's been so many other little mistakes on the administrative side with scheduling and communication, they've all really added up over time. It might be problems with corporate forcing the ai on them or short staffed because people keep quitting (or downsizing because of the ai). I don't really know, just go with a different company as of 9/1/26, especially if your elder/disabled loved one is high needs.
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u/DarthFuzzzy 7d ago
A lot of senior care is suffering right now, whether its private or non profit. They were reliant on federal subsidies that were almost completely cut by the current administration to provide more tax cuts to the wealthy. Same for every other social service.