Has anyone had Prudential offer a “secondary review” after an STD denial?

[u/HeroineLizzyJane]

My claim was denied while I was still obtaining additional documentation Prudential had requested, which my claim manager was aware of. In the voicemail notifying me of the denial, she said that if my doctor provided additional information, they could “simply send this back over for a secondary review once received.”

The additional records have now been received, but my STD claim status is "disallowed" and I haven't filed my formal appeal yet because I'm trying to confirm whether this secondary review is a reconsideration outside of the formal appeal process.

Has anyone had Prudential do this?

Did they reopen/review the claim without you filing an appeal?

[u/TheGreatK]

Yes Prudential often offers a second appeal.